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Graphics Interchange Format  |  1996-02-15  |  28KB  |  600x142  |  8-bit (256 colors)

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OCR: How calls are Fixed using Windows NT Workstation - Site 2 3 5 7 Average % CALL AVOIDANCE 15% 24% 23% ** 43% 28% 15% 26% 29% 15% 225% # of Calls that should be avoided 213 576 3795 860 476 2250 500.5 304.5 19.5 999 % Calls fixed by helpdesk 22% 39% 74% 38% 44ª% 71% 37% 48% 40% 46% # Calls fixed by helpdesk 312 936 12210 760 748 10650 712 504 52 2987 % Calls fixed by level 2 tech. 19% 12% 2% 15% 22% 6% 11% 2% 89 11% #Calls fixed by level 2 tech. 270 288 330 300 374 900 212 21 10 301 % Calls fixed by field tech. 19% 29% 4% 2% 6% 5% 45% 14% 8% 14% # Calls fixed by field tech. 273 698 594 32 95 720 862 145 10 381 % Calls where no help. 6% 0% 1% 1% 6% 13% 1% 2% 31% # Calls where no help. 85.2 0 165 20 102 1950 19.25 21 40.3 267

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